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Return Policy

Koorosh Fine Design wants you to be completely satisfied with your valuable wedding jewelry.  Any jewelry bought from our on line store only has a 7 day return policy from the date of purchase.  You have the choice of a replacement or a refund. However, we will not accept items for refund, return or exchange if  they have signs of wear, damage or alteration, are not packaged properly, are not insured and do not include the authorization code.  This return policy does not apply to items purchased in our store or to customized or engraved jewelry.  All items and jewelry purchased in our store, customized pieces and engraved jewelry are subject to a no return or refund policy as all those sales are considered final sales.

 

Lifetime Warranty

Our gifted artisans make sure that all of our wedding bands, engagement rings and other pieces of jewelry are of free of any flaws. However, if you ever have an issue with a piece of our jewelry, do not hesitate to send it in for repair. We encourage you to bring in your jewelry every six months or so, so that we can give it a professional inspection and cleaning – free-of-charge at all times.

 

How to Return an Item

To return a piece of jewelry or diamond to Koorosh Fine Design, do the following:

  • Call our Customer Service at (886) 299-5578. We will give you a Return Authorization Code to write on the return sticker you received with your original order from Koorosh Fine Design.
  • Package your item and include all original material that came with the purchase. Make sure to include the diamond certificate if returning a loose diamond. Otherwise, you will be charge a $150 ($250) fee to replace the certificate.
  • Insure your package. If your item cost less than $500, ship the package through any carrier. Purchase insurance and request confirmation of delivery of your package to Koorosh Fine Design,  If it is more than $500, ship the package through the US Postal Service using Registered Mail. Insure the package and request confirmation of delivery.
  • Send the package to our headquarters at:

Koorosh Fine Design

2 N. Wabash Avenue

Chicago, IL  60602

 

Once we receive your package, your refund or replacement will be processed. The refund will be processed within five days.


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